We provide assistance with warranty and post-warranty service, diagnostics, repairs, and seasonal maintenance for your robotic lawnmower.
Write to info@kiemorobotai.lt or call +370 646 67676.
Provide your purchase document or order number, model and serial number, a description of the fault, and photos or a video. If continued use may increase the damage, stop the robot.
The warranty period applicable to a specific robot and its parts is indicated in the product description, warranty document, or manufacturer's manual. Terms may vary for different models and parts.
The commercial warranty does not affect the consumer's rights under applicable legislation. Please contact us regarding a specific defect and its assessment.
Please coordinate the receipt of the device before sending or bringing it in. We will specify whether a charging station, power supply unit, RTK antenna, or other accessories are required.
If necessary, provide app notifications, work logs, and information about the installation environment. This helps determine the cause of the malfunction.
We can assist with diagnostics, cleaning, blade replacement, seasonal preparation, and post-warranty repairs. We agree on the scope and cost of any additional work or parts before performing them.
Please maintain the robot according to the instructions for your specific model.
