Frequently Asked Questions
Answers about choosing, installing, connecting, financing, and maintaining a robotic lawn mower.
How to choose a robotic lawn mower for your yard?
Choose based on the actual lawn area to be mowed, slope, number of separate zones, passageways, and navigation requirements. The manufacturer’s maximum area is a guideline: for a complex property, it is worth allowing some capacity margin. Compare models or send us your property details.
Does the wireless robot need a perimeter wire?
Wireless models use virtual lawn boundaries and model-specific navigation, so there is no need to lay a boundary wire around the lawn. The charging station still requires power, and some models require the installation of an RTK antenna. Please check the requirements in the description of your chosen robot.
What is the difference between Full-Band RTK and NetRTK?
Full-Band RTK uses an on-site RTK antenna. NetRTK receives positioning corrections via the internet, so there is no need to install a local RTK station. NetRTK support depends on the specific model; we select the installation method based on the site and signal quality.
Is an internet connection required for M5 and M9 NetRTK operation?
Yes. NetRTK requires a constant internet connection: a strong, stable Wi-Fi signal across the entire lawn or an active 4G service. A Wi-Fi signal only at the charging station is not enough if the connection is lost while the robot is working in other areas. Before choosing NetRTK, please evaluate the connection coverage of the entire plot.
What happens when the 3-month 4G trial period ends?
M5 and M9 4G service is subject to a 3-month trial period. Once it expires, you must renew the service to continue using 4G connectivity. NetRTK can operate via a suitable Wi-Fi connection, provided it is strong and stable across the entire lawn area. Check the renewal cost and steps in the app or contact us for clarification.
What is the difference between the ANTHBOT M5 and M9?
In the store, the M5 is designed for lawn areas up to 5 ares, and the M9 for up to 10 ares. Other technical differences are provided in the model comparison and in the specifications of the specific products. M9 and M9 Pro are separate models.
Do you provide assistance with the installation and setup of the robot?
Yes, we provide installation and setup services. We assess the plot, select the location for the station and the RTK antenna, check the signal, define work zones, and demonstrate how to use the app. We agree on the scope of work, price, and time before installation. Contact us for an offer.
Can a robot maintain several separate lawn zones?
Options depend on the model and the plot. The number of supported zones and passages can be set in the app; the width, surface, and safe connectivity between zones must meet the manufacturer's requirements. If zones are separated by stairs or impassable obstacles, let us evaluate the solution before purchase.
Does the robot work in the rain and how do I clean it?
Check the water resistance, rain sensor operation, and cleaning method in the manual for your specific model. The M5 and M9 models are equipped with a rain sensor, but its settings and operating schedule must be adjusted to suit the lawn. Clean according to the manufacturer's instructions and do not use a high-pressure cleaner.
Is it possible to purchase a robotic lawnmower via leasing or with MOKI3?
Yes, leasing and MOKI3 options are available for all our robotic lawnmowers. Please check the specific installments, price, and terms provided by the financing partner by selecting the payment method or contact us for an offer. Financing approval is subject to the service provider.
Where can I find robots on sale?
The sale page automatically displays robot lawn mowers whose selling price is lower than the reference price. The current price and stock level are always provided on the selected product page.
How can I find out the delivery time and cost?
Delivery method, price, and estimated lead time are provided at the time of order or agreed upon individually. You can find delivery information here. If you require both delivery and installation, please contact us before placing your order.
How do I apply for a warranty or repair?
Write to info@kiemorobotai.lt and provide your proof of purchase or order number, robot model, serial number, description of the fault, and any available photos. If continued use might worsen the defect, stop the robot. More about warranty and service.
How do I return an item or file a claim?
First, please write to info@kiemorobotai.lt, indicating your order number and request. The return procedure is provided in the refund policy, and the terms of purchase – here. Please contact us regarding the shipment and necessary components before sending the robot.
Where is your company located and how can I contact you?
MB "Inoventa" / KiemoRobotai.lt: Žolynų g. 29, LT-47202 Kaunas (Romainiai). Phone +370 646 67676, email info@kiemorobotai.lt. Please coordinate your visit in advance. All contacts and business details.